Winter Peak and Fee Adjustments at Whanganui Accident and Medical

Last year, particularly during the months of July to September, the Whanganui Accident and Medical (WAM) clinic experienced high numbers of patients presenting. There are various reasons for this, including seasonal illnesses, such as colds and flu. The trend is expected to repeat this year and if it does, patients may experience considerable waiting times at WAM. The busiest times at WAM are usually Monday and Friday, 9am to 4pm. 

The WAM team would like to remind whanau/families that the best health care is by regularly attending your general practice, where people receive continuous care with the team that knows you best.  Your general practice holds your health care record and receives funding for you to meet your health care needs. The government has funded free visits for under 13 year olds at general practices and not at WAM, and this is just one example of how health care funding is focused on you going to your general practice provider and not WAM (unless it is an accident or outside practice clinic hours).

It is important to note that WAM is not the only provider of after-hours services in Whanganui; however, it is open to any patient that presents at the clinic requiring urgent medical services and/or ACC services. In general, WAM services are more expensive than services provided at your general practice. This is because WAM does not receive the same funding as a general practice and also does not provide the same service.    

Whanganui Regional Health Network enrolled patient fees

If you are a patient that is enrolled at a Whanganui Regional Health Network member practice (Aramoho, Bulls, Gonville, Impilo, Raetihi, Springvale, St Johns, Stewart Street, Taihape, Te Oranganui, Wicksteed general practices) the cost of standard medical services at WAM from 1st July 2018, is as follows:

WRHN Enrolled  Patients

Monday to Friday

8am - 5pm

Weekends and 5pm - 9pm Weekdays

Public Holidays

Adults

$61.50

$71.50

$81.50

Adults with a Community Services Card or High User Health Card

$44.00

$54.00

$64.00

Under 18 year olds

$44.00

$54.00

$64.00

Under 18 year olds with a Community Services Card or High User Health Card

$38.00

$48.00

$58.00

Under 13 year olds

$10.50

Free

Free

 

Non Whanganui Regional Health Network enrolled patient fees

For people whose doctor is not a member of Whanganui Regional Health Network, e.g. visitors to Whanganui and people whose doctor is a member of the National Hauora Coalition (Castlecliff, Eastcare, Jabulani general practices), the cost of standard medical services at WAM from 1st July 2018, is as follows:

Non-WRHN Enrolled  Patients

Monday to Friday

8am - 5pm

Weekends and 5pm - 9pm Weekdays

Public Holidays

Adults

$76.50

$86.50

$96.50

Adults with a Community Services Card or High User Health Card

$59.00

$69.00

$79.00

Under 18 year olds

$59.00

$69.00

$79.00

Under 18 year olds with a Community Services Card or High User Health Card

$53.00

$63.00

$73.00

Under 13 year olds

$25.50

Free

Free

 

Accident Compensation Corporation service fees

Whanganui Accident and Medical Clinic is the only ACC preferred provider of primary appropriate services in Whanganui (services that don’t require admission to hospital).  As such, any New Zealand resident, whether enrolled at a WRHN member practice or not, may present for ACC services. The standard cost of these services is the same for everyone. The cost of standard ACC services at WAM from 1st July 2018, is as follows:

ACC

Monday to Friday

8am - 5pm

Weekends and 5pm – 9pm weekdays

Public Holidays

Adults

$25.50

$36.00

$46.00

Adults with a Community Services Card or High User Health Card

$15.50

$26.00

$36.00

Under 18 year olds

$15.50

$26.00

$36.00

Under 18 year olds with a Community Services Card or High User Health Card

$15.50

$26.00

$36.00

Under 13 year olds

Free

Free

Free

 

General practices are working to ensure that people with medical issues can be seen at their own practice, on the day that they require medical attention. WAM will be supporting patients in getting the most appropriate care by making appointments for patients at their general practice if medical issues are deemed non-urgent. WAM will continue to provide urgent and after-hours services to patients that live in Whanganui, and for visitors to our region. 

Please note that people presenting at WAM with colds or influenza will be asked to wear a respiratory mask to prevent spread of infection. In most cases coughs and colds do not require medical treatment. Please refer to the Manage Me website for the ‘Where Should I Be’ campaign – helping people to get the most appropriate health care for the illness or injury they are experiencing, at the right place: http://manageme.org.nz/healthy-living/where-should-i-be

For further comment please contact WRHN Communications & Technology Coordinator – Karen Veldhoen on (06) 348 0109 extn 708