WAITING FOR WAM SERVICES
If the triage process results in your condition requiring treatment at WAM, you will either be returned to the waiting area or escorted to a consultation room.
WAM aims to keep waiting times to a minimum, but depending on the complexity and volumes of presenting patients, waiting times may become lengthy. Please feel free to ask our staff how long waiting times are expected to be, but be aware that this is subject to change.
As the clinic prioritises urgent presentations, on high volume days/times WAM may not be able to carry out non-urgent consultations, such as the provision of medical certificates and services to treat minor medical issues. During busy times you may be referred to your general practice or asked to return on another day.
To ensure continuity of care, your consultation notes will be sent to your usual GP if they are located within the Whanganui region.
• If you do not want your consultation notes sent to your General Practitioner, please inform the nurse or doctor that is providing your service.
• If you are not enrolled in a local general practice, you may request a copy of your clinical notes to take to your usual General Practitioner, please inform reception or medical staff of this request.
TEST RESULTS AND FOLLOW UP CARE
If tests are carried out during your visit, the results will be sent to your General Practitioner. If do not want your results sent to your General Practitioner, please notify the clinician who is providing your service. You will be contacted by our staff if your results require follow up.
WAM provides training opportunities for student nurses and medical interns. You may be asked if you are willing to have these students involved in your care. If you prefer not to be attended by a student, please let the student or another member of staff know.
WAM is not part of the Whanganui Hospital services. It is a private, not-for-profit business, which is located on the hospital grounds. There are a range of charges for WAM services, which differ depending on a number of factors:
• Which general practice you are enrolled with
• The time and day that you present, e.g. afterhours or outside of normal business hours
• Your age
• Whether you hold a Community Services Card
• What service you receive at WAM – nurse, doctor, ACC, etc.
Fees are posted on this website and are displayed in the waiting area and at reception. Payment is required after you have seen the triage nurse who will determine the cost of the service that will be provided to you.
A $12.50 administration fee will be added to your account if you do not make payment before leaving WAM after your consultation.
WAM does not offer a repeat prescription service, please contact your general practice for this service.